RETURNS & REFUND
How and when do I receive a refund or an exchange?
Unsuitable items may be refunded or exchanged within 14 days of our shipment date. Before you return something you must notify us within 48 hours of receiving an item.
The product(s) you return must be in NEW, UNUSED, UNWASHED and UNWORN conditions with all the original packaging and garment tags still attached.
Please note that we are unable to process any exchange or return on items that were not bought from our online store.
Is the return FREE of charge?
When an item is:
we will gladly take care of the shipping cost connected with the return/refund or exchange of the item(s).
However, returns related to changes of mind and exchanges in style, size and color that are connected only with your personal liking or choice (and so that are NOT considered our own mistakes) are possible but you will have to take care of any shipping costs connected to return or exchange your item(s). In this case, exchange or refund is possible only if the item(s) are in stock. If not, you’ll be contacted to find the best solution.
How do I claim a return / refund / exchange?
In order to proceed with a return/refund or exchange, please contact us first at firstname.lastname@example.org and describe us the nature of your return / refund / exchange.
Then, please fill out our return form and mail it with your item(s) and a proof of purchase (i.e. confirmation order) to the address below:
Wild Yogi Australia
7/29 Parramatta Street
2230 NSW, Australia
When the cost of the shipping is on us you will receive mailing instructions.
When you are responsible for the shipping costs, you should also consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
How does a return/ refund /exchange work?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please allow up to 10 days from the date of your refund approval.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Can I return a sale item?
Sorry, unfortunately sale items cannot be refunded or exchanged.